1. About Us

Finance Surgery  is committed to protecting the privacy and confidentiality of all individuals and takes its responsibilities regarding the security of data very seriously. We abide by the rules of the General Data Protection Regulation (GDPR) upheld by the Information Commissioner Officer (ICO). This includes processing any personal data lawfully, fairly and in a transparent manner.

When obtaining information from you we will do this by phone, email or post and will confirm the accuracy of the data collated. It is important that all the data we hold on you is accurate so that we can advise the most suitable products to you.

The types of information we will collect from you includes; contact details, occupation, income and expenditure, credit details, mortgage requirements, insurance requirements, existing policies, solicitors/accountants details, bank details.

Where you provide your personal data on our website it will be taken as a positive action that you would like us to contact you for the purpose as set out on our website.

3. Contact details received from a third party lead generator

We may obtain information from other sources such as public records, if required. This is to enable us to verify who you are or facts that you have told us are accurate.

4. Information from other sources

We may obtain information from other sources such as public records, if required. This is to enable us to verify who you are or facts that you have told us are accurate.

5. How we will use this information

We will only use your data in ways that you would reasonably expect us to. Below summarises how we will use your data.

We will use the information you provide to us to pass on to an FCA regulated mortgage broker to research the market on your behalf to find a suitable policy that meets your circumstances and needs. Once they have carried out research they will provide you with a personalised illustration detailing the product information. Whilst you consider the illustration, they will remain in touch to answer any questions you may have.

As part of our service we like to keep our customers up to date with new products or offers that are available and maybe of interest. Therefore, we may contact you from time to time through email marketing, phone, text or other types of marketing material. If you wish to opt out of this at any point, then please let us know.

In the interest to improve our services, telephone calls may be monitored and/or recorded for training purposes and to assist us handle a complaint. Where we record the call, you will be informed of this.

Contact Form Use

By completing any website content form you are giving us your consent to contact you to discuss your mortgage/insurance needs.  Please refer to our Privacy Notice for details on how we hold/store data.

Remember, if you change your mind and would like to withdraw your consent at any point, whilst we would be sad to see you go, please let us know and we will remove you from our marketing database.

How we use your information (detailed above) we will do so using the lawful basis legitimate interests. We have decided upon this basis as it allows us to meet with the ICO.

8. What will we do to ensure the security of personal information

We will not share any of the information you provide to third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us regardless of whether the information is in electronic or physical format. We use leading technologies and security measures to safeguard your information and keep strict security standards to prevent any unauthorised access to it.

9. How long will we retain your data

We will only hold data for no longer than is necessary.

10. What are your rights?

You have the right to:

Be informed about how we use, share and store your personal information;
Request access to the personal data we hold on you (also known as a Subject Access Request (SAR)). Where a SAR is requested we will respond promptly and within one month from the date we receive the request;
Request your personal data is amended if inaccurate or incomplete;
Request your personal data is erased where there is no compelling reason for its continued processing and we don’t have a legitimate interest to retain it;
Request that the processing of your data is restricted;
The right to object to your personal data being processed;
Rights in relation to automated decision making and profiling.

Where the processing of your data is based on your consent, you have the right to withdraw this consent at any time by contacting us by phone or email. We do not use automated decision making or profiling systems.

11. Marketing

Where we need your consent, we will ask for this separately. We do not use pre-ticked boxes or make assumptions that you have given your consent. Your consent must be freely given by positively opting in or making a clear affirmative action that you are giving your consent. We will do our very best to ensure you know exactly what you are consenting to and remind you that you may withdraw your consent at any time by contacting us by email or phone. Where consent is obtained a record of this will be made confirming what you have consented to, the time and date and how consent was obtained.

Customers: Our customers are important to us however we appreciate that on some occasions you may wish to look elsewhere. If you do, we would like to stay in touch and therefore will ask for your consent in order for us to do so.

Potential Customers: Where you have expressed an interest in a product but have then decided not to proceed we would like to keep in touch therefore will ask for your consent to do so in case a product maybe of interest to you at a later date.

12. What information do we collect about you and why

Information collected via our website

We collect web usage information when you visit our website including information such as the date, time, page viewed or searched relating to your browsing activity.  Where you have provided personal data we may collect web usage information to enable us to build a demographic profile.

We may also use web usage information to create statistical data regarding the use of our website.  Where statistical data is produced we may then use that data to help us assess the effectiveness of marketing campaigns, develop and deliver services and information to improve the overall effectiveness of our website.  We will also use IP addresses to analyse trends, track users movements and gather broad demographic information for our own internal use.

Within our website you can interact with us, if you so wish.  Where you provide your personal data on our website it will be taken as a positive action that you would like us to contact you for the purpose as set out on our website.

Cookies

When you visit our website we may store some information (commonly known as a cookie) on your computer.  Cookies do not damage your computer.  Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you.  Cookies are specific to the server that created them.  They cannot be accessed by other servers.  You do not have to accept cookies.  You can decide if you want to accept cookies by changing the settings on your browser to either accept, reject or notify you when a cookie is set. All cookies used by this website are used in accordance with current UK and EU Cookie Law.

Type of Cookie Purpose

Strictly necessary cookies.  These are cookies that are required for the operation of our website.  They include, for example, cookies that enable you to log into secure areas of our website.  Like most websites, our site uses Google Analytics (GA) to track user interaction.  We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.  Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us.

 

13. Right to complain?

We hope that the service you receive from us is to the high standard you would expect. If at any point you are unhappy with the way we have used your data then please notify: Joseph Ferns Finance Surgery by either email, post or phone below. If you remain concerned about the way we collect or use your personal data, you can raise your concern with the Information Commissions Office (ICO) on 0303 123 1113. For further details you may visit the ICO website www.ico.org.uk

We will tend to disclose the complainants’ identity to whoever the complaint is about, however if you wish your identity to remain anonymous, we will try to respect that.

14. Changes to information

We regularly review and, where necessary update our Privacy Notice. If we plan to use personal data for a new purpose our Privacy Notice will be updated, and you will be notified.

15. How to contact us

If you wish to contact us about the above or any other matter, then please contact us at:

Email: Email: info@financesurgery.co.uk